Terms of Service

1. About these terms

These Terms of Service (the "Terms") are an agreement between you and KKE Soteco Pvt. Ltd. ("ZingaSuite", "we", "us"), the company that operates the ZingaSuite platform. They govern your use of:

this website, zingasuite.com, and its regional and language editions;
the ZingaSuite console, our point-of-sale and mobile apps, and our public APIs;
the five apps — ZingaShop, ZingaConnect, Zingalify, Zingasolve and Zingalinks — and every feature, integration and support channel we provide with them (together, the "Service").

You accept these Terms when you create an account, open a workspace, or use the Service. If you do not accept them, do not use the Service.

If we have signed a separate written agreement with you — an enterprise order form, a master services agreement or a data processing addendum — that agreement governs wherever it conflicts with these Terms.

Our Privacy Policy explains what we do with personal data and forms part of this agreement.

2. Who may use ZingaSuite

ZingaSuite is business software. To use it you must:

be at least 18 years old and able to enter into a binding contract;
be using it for a business, profession or organisation, not as a consumer;
not be barred from receiving our services under any law that applies to you or to us, including trade sanctions and export controls.

If you accept these Terms for a company or other organisation, you confirm that you are authorised to bind it. In that case "you" means that organisation.

3. Your account and workspace

Your workspace — what the console calls your entity — is the container for everything you do on the platform: your data, your team, your plan, your coin and AI-credit balance, and your billing relationship with us.

You are responsible for the accuracy of the account and billing details you give us, and for keeping them current.
You are responsible for keeping credentials — passwords, API keys, access tokens — confidential, and for everything done through your workspace with them. Tell us promptly at hello@zingasuite.com if you believe an account or key has been compromised.
API keys carry scopes and never exceed the permissions of the user who created them. Treat a key as you would a password.
We may need to verify your identity, your business, or your control of a domain before enabling certain features.

4. Users, seats and roles

You may invite people to your workspace as users. Each user needs their own login: logins are personal and must not be shared between people.

Your plan sets how many seats your workspace may have. Adding users beyond that limit requires a higher plan.
What a user can see and do is governed by the roles, model access rules and record rules you configure. Setting those correctly is your responsibility.
Workspace administrators can access, change, export and delete workspace data, including data created by other users, and can remove users. If your workspace is owned by an organisation, that organisation controls it.
You are responsible for your users' compliance with these Terms.

5. What we provide

We provide the Service on a subscription basis, as it exists from time to time. We develop the platform continuously: features are added, improved and occasionally retired. Section 19 explains how we handle changes that materially reduce what the Service does.

Nothing you read on this website, in our documentation, in a roadmap or in a sales conversation is a commitment to deliver a feature by a date. Your subscription is for the Service as it is, not for a future version of it.

6. Plans, coins and AI credits

ZingaSuite is priced in two parts, and it helps to keep them separate.

A plan tier — Free, Starter, Growth, Scale or Enterprise — is a recurring subscription. It unlocks features, seats and limits. Tiers apply per app, so you can be on different tiers in different apps within one workspace.
Coins are the platform's usage meter. Metered actions — sending a message, taking an assessment, processing an order, and similar events priced in the console — consume coins. Coins are prepaid, bought in packs, and shared by every app in your workspace.
AI credits work the same way for AI features and are also a single shared workspace balance, so credits bought once can be spent in any app. The cost of an AI action is shown before you run it.

Coins and AI credits are a prepaid entitlement to use the Service. They are not money, not a deposit, and not a stored-value or payment instrument. They cannot be exchanged for cash, transferred between workspaces or sold. Any expiry is stated at the time of purchase. Balances remaining when your workspace closes are forfeited, except where the law requires otherwise.

We publish the coin and credit cost of metered actions, and the current price list is the one shown in the console and on our pricing pages. We may change metering rates prospectively; section 7 covers notice.

7. Fees, billing and taxes

Prices vary by market. The price you pay is the one shown for your billing country at the time you subscribe, in the currency shown.
Subscriptions are billed in advance, monthly or annually, depending on the billing period you choose. Coin and AI-credit packs are charged when you buy them.
Payments are taken by third-party payment providers — currently Razorpay, PayPal and PayU, depending on your country. You give your payment details to them, not to us, and their terms apply to the payment itself. You authorise us and them to charge your chosen payment method for amounts due, including on renewal.
Prices exclude taxes. You are responsible for GST, VAT, sales tax, withholding and any similar charge, except taxes on our income. If you are required to withhold tax, you will gross up so that we receive the full amount invoiced.
If a payment fails, we may retry it, and we may suspend paid features or downgrade your workspace until the amount is paid. Amounts overdue may carry interest at 1.5% per month or the highest rate the law allows, whichever is lower.
Price changes. We may change subscription prices. For an existing paid subscription, we will give you at least 30 days' notice by email or in the console, and the new price takes effect at your next renewal. If you do not accept it, cancel before that renewal.

Invoices and receipts are available in the console. If you believe an invoice is wrong, tell us within 30 days of it being issued and we will investigate.

8. Renewal, plan changes and cancellation

Subscriptions renew automatically for the same period until you cancel, at the price then in effect for your market.
You can cancel at any time from the console. Cancellation stops the next renewal; it does not end the period you are in. You keep paid access until the end of that period, and then your workspace moves to the Free plan or closes.
Upgrades take effect immediately, and we charge the difference for the remainder of the current period.
Downgrades take effect at the next renewal. A lower tier may mean fewer seats and the loss of features and limits you currently rely on; making sure your workspace fits the lower tier is your responsibility.

9. Refunds

Except where the law requires otherwise, or where we have expressly agreed otherwise in writing:

subscription fees are non-refundable, including for a period you have started but not fully used, and for periods in which you did not use the Service;
prepaid coins and AI credits are non-refundable once purchased, and coins or credits already consumed are never refundable;
if we terminate your subscription for convenience under section 20, we will refund the unused portion of subscription fees you have prepaid for the period after termination.

If something has gone wrong — a duplicate charge, a billing error, a failed purchase — email hello@zingasuite.com and we will put it right. Nothing here limits any non-waivable statutory right you may have.

10. Your data and content

"Your Data" means everything you and your users put into the Service or generate through it: contacts, orders, products, media, documents, tickets, conversations, assessments and their results, link analytics, and the content you publish through storefronts, help centres and campaigns.

Your Data is yours. Using the Service gives us no ownership of it.
You grant us the licence we need to run the Service: a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, adapt and process Your Data, and to sub-license it to the infrastructure providers and sub-processors named in our Privacy Policy, strictly for the purpose of providing, securing and supporting the Service for you. The licence ends when the data is deleted.
We do not sell Your Data, and we do not use it to market to your customers. Contacts you bring into ZingaSuite are never added to our marketing lists and are never pooled with another customer's data.
We do not use Your Data to train AI models, and the model providers we call are under terms that do not permit them to train on it either.
You warrant that you have the rights and, where required, the consents to put Your Data into the Service and to have us process it as this agreement contemplates, and that Your Data does not infringe anyone's rights or break any law.
Export. While your subscription is active you can export Your Data from the console and through the API at any time.

We may generate aggregated, de-identified statistics about how the Service is used — volumes, performance, feature adoption — and use them to operate and improve the Service. These never identify you, your users or your customers, and we do not publish them in a form that could.

11. Acceptable use

You must use the Service lawfully and in a way that does not harm other people or the platform. You must not, and must not allow anyone else to:

break the law, infringe intellectual property or privacy rights, or help anyone else do so;
send spam, or send marketing to people who have not given the consent the law and the channel require — see section 12;
upload or distribute malware, or content that is fraudulent, deceptive, defamatory, obscene, or that exploits or endangers children;
run a phishing, impersonation or scam operation, including storefronts, short links, help centres or campaigns designed to deceive;
sell goods or services you are not lawfully permitted to sell, or that the applicable payment provider prohibits;
probe, scan, penetration-test or attempt to gain unauthorised access to the Service, other workspaces, or the systems behind them, without our written permission;
interfere with the Service or place an unreasonable load on it, evade rate limits, bot checks or usage metering, or share one login between people;
resell, white-label or provide the Service to a third party as your own, except under a reseller or partner agreement signed with us;
reverse engineer, decompile or copy the Service, or use it to build a competing product, except where the law expressly permits it;
use the Service to build, train or improve a machine-learning model, other than by using the AI features we provide.

We may investigate suspected breaches and take the steps in section 20.

12. Messaging, consent and channel rules

ZingaConnect sends email, SMS and WhatsApp messages on your behalf. When it does, you are the sender and we are your service provider. That has consequences:

Consent is yours to obtain and prove. You must have a lawful basis and, where required, documented opt-in for every person you message, on every channel you message them on.
Unsubscribes and opt-outs must be honoured. The platform records consent state and processes opt-outs; you must not send to a contact who has opted out, and you must not use the Service to circumvent that.
Channel rules apply on top of these Terms. WhatsApp Business messaging is governed by Meta's policies; email is governed by the rules of the sending domain and the receiving networks; SMS is governed by the rules of each country's telecom regulator, including registration regimes such as India's DLT. Breaching them can get a number, a domain or a sender ID blocked, and that is a consequence you carry.
Throughput is not ours to guarantee. Providers and platforms rate-limit sending. We queue and deliver as fast as they permit.
Your sending reputation is yours. If you send on your own domain or number, its reputation is affected by what you send. If you send through our managed infrastructure, poor sending practice harms other customers, and we may throttle, require you to move to your own sending identity, or stop the send.

Complaints, blocks and takedowns caused by your sending are your responsibility, and section 23 applies to them.

13. Selling through ZingaShop

If you sell through ZingaShop, you are the merchant. We provide the software; we are not a party to any sale you make.

You are the seller of record for every order, and you are responsible for your products, prices, tax treatment, invoices, shipping, returns, cancellations, refunds, warranties and consumer-law obligations.
You are responsible for your storefront's own legal pages — your terms, privacy notice, refund and shipping policies — and for making them accurate. Ours do not apply to your customers.
Payments from your customers are processed by the payment providers you connect. Your relationship with them, and their fees, rules and settlement terms, are between you and them.
Where you publish to an external channel — Google Merchant, Meta Commerce, a marketplace — that channel's policies apply to your listings and your account there.
Disputes with your customers are yours to resolve. We may provide records from the platform when required to.

14. Assessments, published sites and short links

Zingalify. If you assess people, you are responsible for the fairness, validity and lawfulness of what you administer and of the decisions you take on it — including notice to candidates, any consent or parental consent required, accessibility, and the rules that govern hiring and testing where you operate. Where proctoring is enabled, you must tell candidates what is monitored and recorded before they start. AI-generated interpretations are a decision aid for a human reviewer, never an automated decision about a person.
Zingasolve. Documentation and help centres you publish are your content, published under your name. You are responsible for what they say and for who may see them.
Zingalinks. You are responsible for the destinations you link to. Short links must not be used to disguise malware, phishing, scams or content that breaks section 11, and we may disable a link or a branded domain that is being used that way.
Custom domains. Where you point a domain at the Service, you must control that domain and keep the DNS records we require in place. You remain responsible for the domain's registration and renewal.

15. AI features

Parts of the Service call large language and image models — to draft copy, suggest a reply, generate an assessment, answer a support question or interpret a set of results. These features run when you ask for them, and each run is metered against your AI-credit balance.

Output can be wrong. AI output may be inaccurate, incomplete, biased or misleading, and similar prompts may produce similar output for different customers. Review it before you rely on it, publish it or send it to anyone.
It is not advice. Nothing the Service generates is legal, financial, medical, psychological or other professional advice.
You own what you publish. As between you and us, output generated for you from your input is treated as Your Data under section 10. We make no claim of ownership, and we do not warrant that output is original or that using it does not infringe a third party's rights.
Automated decisions. Do not use AI output as the sole basis for a decision that has a legal or similarly significant effect on a person.
Providers. AI features send the content a request needs to a model provider — currently Anthropic, OpenAI or Google, depending on the feature — under business terms that do not permit training on what we send.

16. Third-party services and integrations

The Service connects to systems we do not control: payment providers, messaging providers, marketplaces and ad platforms, analytics, model providers, and anything you connect through our API. Those services are governed by their own terms, and you are responsible for complying with them and for the credentials you connect.

We are not responsible for a third-party service being unavailable, changing its behaviour or terms, or withdrawing access. If one becomes unavailable to us, the feature that depends on it may change or stop, and that alone is not a breach of this agreement.

17. Our intellectual property, and your feedback

The Service — the platform, its software, design, documentation, and the ZingaSuite, ZingaShop, ZingaConnect, Zingalify, Zingasolve and Zingalinks names and logos — belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, for your own business purposes, and nothing more. All rights not expressly granted are reserved.

If you send us feedback, suggestions or feature ideas, we may use them without restriction, obligation or payment to you. Sending us feedback does not transfer any of Your Data or your confidential information.

18. Confidentiality

Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each of us will protect the other's confidential information with at least reasonable care, use it only to perform this agreement, and disclose it only to people who need it and are bound to keep it confidential. This does not apply to information that is public without fault, already known, independently developed, or lawfully received from someone else — and either of us may disclose where the law or a court requires it, giving the other notice where we lawfully can. Your Data is your confidential information.

19. Availability, support and changes to the Service

We work to keep the Service available and fast, but we do not promise it will be uninterrupted or error-free unless we have signed a service level agreement with you. Planned maintenance is scheduled to limit disruption, and we give notice of significant windows where we can. Emergency maintenance may happen without notice.

Support is provided through the channels and at the response levels that come with your plan. Support covers the Service itself; it does not cover your configuration choices, your content, or third-party systems you connect.

We may add, change, or remove features. If we make a change that materially reduces the core functionality of a paid feature you are using, we will give you at least 30 days' notice by email or in the console, and if the change materially harms you, you may cancel and receive a pro-rata refund of prepaid subscription fees for the unused period after cancellation. That is your exclusive remedy for such a change.

20. Suspension and termination

You may stop using the Service and cancel at any time, as described in section 8, and may ask us to close your workspace.

We may suspend your access to all or part of the Service, immediately and without liability, if:

an amount is overdue after we have told you about it;
we reasonably believe you are breaching section 11, section 12 or the law;
your use threatens the security, integrity or availability of the Service or of another customer's data; or
a law, a regulator, a payment provider or a messaging platform requires it.

We will limit a suspension to what the problem requires, and lift it once the cause is resolved.

We may terminate this agreement and your workspace if you materially breach these Terms and do not fix the breach within 30 days of written notice, or immediately if the breach cannot be fixed, if you become insolvent, or if continuing to serve you would be unlawful. We may also terminate for convenience on 30 days' notice, with the refund described in section 9.

What happens to your data. When your subscription ends, paid features stop. Your Data remains available for export for 30 days after termination, unless we are terminating for a serious breach of section 11 or the law requires otherwise. After that window we delete Your Data from production systems, and deleted records roll off encrypted backups on our normal backup cycle. Export what you need before the window closes. Sections 6 (final paragraphs), 9, 10, 17, 18, 21, 22, 23, 26 and 27 survive termination.

21. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and that we will not materially reduce the security of the Service during a paid subscription period.

Apart from that, and to the fullest extent the law allows, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure against every attack, or that it will meet your requirements or produce any particular business result.

We do not warrant the accuracy of AI output (section 15), of analytics and reporting, or of data we receive from a third-party service.

Some laws do not allow certain warranties to be excluded. Where that is so, this section applies only as far as that law permits.

22. Limitation of liability

To the fullest extent the law allows:

Neither of us is liable for indirect or consequential loss — including lost profits, lost revenue, lost sales, lost goodwill, loss of anticipated savings, or business interruption — even if the loss was foreseeable or we were told it was possible.
We are not liable for loss of Your Data to the extent it results from you not keeping your own copies. You are responsible for exporting and retaining the records your business needs.
Our total aggregate liability arising out of or relating to this agreement and the Service, in contract, tort (including negligence) or otherwise, is limited to the total amount you paid us for the Service in the 12 months immediately before the event that gave rise to the claim. Where you are on the Free plan and have paid us nothing, our aggregate liability is limited to USD 100.

These limits do not apply to your obligation to pay fees, to either party's liability for fraud or wilful misconduct, or to any liability that cannot be limited by law.

The Service is business software sold to businesses, and our pricing reflects this allocation of risk. If the limits in this section are unacceptable to you, do not use the Service.

23. Indemnity

You will defend us against any third-party claim arising from your use of the Service, and indemnify us against the damages, costs and reasonable legal fees finally awarded or agreed in settlement, where the claim arises from:

Your Data, or content you publish, sell or send through the Service;
messages you send and the consent behind them (section 12);
your sales to your customers, and your obligations to them (section 13);
assessments you administer and decisions you take on them (section 14);
your breach of these Terms, of section 11, or of any law.

We will tell you promptly about the claim, let you control the defence, and give you reasonable cooperation at your expense. You may not settle in a way that admits our fault or imposes an obligation on us without our written consent.

24. Privacy and data protection

Our Privacy Policy explains what personal data we handle and in which role. In summary: we are the controller for your account, billing and website-visitor data, and a processor for the personal data inside your workspace, which you control.

Where data protection law requires a written processing agreement, our data processing addendum applies and forms part of this agreement. Ask for it at hello@zingasuite.com.

You are responsible for having a lawful basis for the personal data you put into your workspace, for giving your own customers the notices they are owed, and for responding to their requests. We will give you reasonable assistance with those requests, and will pass on any request that reaches us directly.

25. Changes to these terms

We may change these Terms as the platform and the law change. The version on this page is always the current one, and the date tells you when it last changed. This version is dated 17 September 2026.

If a change materially affects your rights or obligations, we will give account holders at least 30 days' notice by email or in the console before it takes effect. Continuing to use the Service after that date means you accept the new Terms. If you do not accept them, cancel before they take effect.

26. Governing law and disputes

This agreement is governed by the laws of India, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, please email hello@zingasuite.com with "Legal" in the subject line and describe the problem. Most disputes are resolved faster this way, and we will do the same before bringing a claim against you.

If a dispute is not resolved within 30 days, it is subject to the exclusive jurisdiction of the courts in India having jurisdiction over our registered office, and each of us submits to that jurisdiction. Either of us may still seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Any claim must be brought within one year after it arises, except claims for unpaid fees. Disputes are resolved individually: neither of us will bring a class or representative action.

27. General

Entire agreement. These Terms, the Privacy Policy, any data processing addendum, and any order form or written agreement signed with us are the whole agreement between us about the Service, and replace anything said or written before.
Assignment. You may not assign this agreement without our written consent, except to a successor of your business that is not a competitor of ours and that assumes these Terms. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets.
Force majeure. Neither of us is liable for a delay or failure caused by something outside our reasonable control — including infrastructure and network failures, attacks, acts of government, and the failure of a third-party service the Service depends on.
No waiver. Not enforcing a right does not waive it.
Severability. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stays in force.
Notices. We give notice by email to your account address or in the console; you give notice to hello@zingasuite.com. Keeping your account email current is your responsibility.
Independent parties. This agreement creates no partnership, joint venture, agency or employment relationship.
No third-party rights. No one other than you and us may enforce this agreement.
Publicity. We will not use your name or logo as a customer reference without your consent.
Language. These Terms are written in English. A translation is provided for convenience, and the English version governs.

28. Contact us

For any question about these Terms, email hello@zingasuite.com with "Legal" in the subject line. ZingaSuite is operated by KKE Soteco Pvt. Ltd..

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